Surge Privacy Policy

At Surge, we respect your privacy and are committed to protecting the personal data you share with us when you play at Surge Casino. This Privacy Policy explains what information we collect, how we use it, and the choices available to you as a player at Surge Casino. By registering an account and using our services, you agree to the practices described below.

Information We Collect

Here at Surge, we collect personal data to verify your identity, process transactions, and comply with our licensing obligations under the Government of the Autonomous Island of Anjouan. When you create an account with us, we ask for information such as your name, date of birth, email address, phone number, residential address, and payment details.

• We gather registration data including your name, contact details, and date of birth
• We collect financial information such as deposit and withdrawal methods, including cryptocurrency wallet addresses
• We record identity verification documents, including photo ID, proof of address, and selfies when required
• We track your gaming activity, including bets, wins, losses, and bonus usage, to improve our services
• We log technical data such as IP address, device type, browser information, and login timestamps

How We Use Your Information

Our Surge Casino platform uses your personal data for several essential purposes. We process this information to operate your account, settle bets, calculate loyalty points under the Surge VIP System, and deliver promotions such as free spins and cashback. We also use your data to detect and prevent fraud, money laundering, and underage gambling.

• We use your data to verify your age and identity before approving withdrawals
• We use transaction history to apply withdrawal limits based on your lifetime deposit level
• We use your gameplay data to calculate experience points, loyalty rewards, and daily cashback
• We use contact details to send account notifications, promotional offers, and customer support responses
• We use technical data to maintain site security and prevent unauthorized access

Legal Basis for Processing

We at Surge process your personal data based on several legal grounds. We rely on contractual necessity to provide the services you request, legal obligation to comply with anti-money laundering regulations, and legitimate interest to improve our platform and prevent fraud. Where required, we also rely on your consent, which you may withdraw at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our Surge Casino operations require us to share certain information with trusted partners to function properly. We may share your data with payment processors to complete deposits and withdrawals, with identity verification providers to confirm your age and identity, and with regulatory authorities when legally required.

• We share data with payment providers such as banks, card processors, and cryptocurrency exchanges
• We share verification details with third-party KYC and anti-fraud providers
• We disclose information to regulators and law enforcement when legally obligated
• We may share data with game providers to deliver personalized gaming experiences

Data Retention

Our Surge Casino retains your personal data for as long as your account remains active and for a reasonable period afterward to comply with financial, tax, and licensing regulations. We at Surge Casino may retain transaction records, verification documents, and communication history even after account closure, where required by law or necessary to resolve disputes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience at Surge Casino. Cookies help us remember your login preferences, analyze site traffic, and personalize the promotions you see. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more details, please refer to our separate Cookie Policy.

Data Security

We take data security seriously and apply industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. Our Surge platform uses encryption protocols, secure servers, and restricted internal access to safeguard sensitive data, including financial transactions and identity documents. Despite these measures, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

As a player at Surge Casino, you have certain rights regarding your personal data. We respect these rights and will respond to legitimate requests within a reasonable timeframe.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to certain types of data processing, including marketing communications
• You have the right to withdraw consent where processing is based on consent

To exercise any of these rights, you may contact our support team at support@Surge Casino.com, and we will address your request in accordance with applicable regulations.

International Data Transfers

Because we serve players across Australia, New Zealand, Canada, and Europe, your data may be transferred and processed in jurisdictions outside your country of residence. We at Surge ensure that appropriate safeguards are in place when transferring data internationally, consistent with our licensing requirements under Anjouan gaming regulations.

Children's Privacy

Surge Casino is strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms and conditions.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through your registered email or by posting a notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how Surge handles your personal information, please reach out to our customer support team via email at support@Surge Casino.com or through the Customer Support form available on our website. Our support team is available to assist you with privacy-related inquiries and other account matters.